What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase. All approved returns are issued with a store credit for the value of the goods, valid for 12 months from the original purchase date. We do not refund

Do you offer free shipping?
We do not provide free shipping on orders. Expedited shipping options are available at checkout. All orders are tracked and insured

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s site.

What payment methods do you accept?
We accept all major credit cards, PayPal, Google Pay and Afterpay (where available)

What should I do if I receive a damaged or incorrect item?
Contact our customer service team within 7 days of receiving your order, and we will resolve the issue as quickly as possible

Will I receive a confirmation email after placing an order?
Yes, an order confirmation email will be sent to the email address provided at checkout. If you don’t see it, please check your spam folder.

How can I contact customer service?
You can reach our customer service team via email at hello@thecabinandranchstore.com.au.

How long will it take to receive my order?
Delivery times vary based on your location and shipping method selected. Estimated delivery dates are provided at checkout.

Is my payment information secure?
Absolutely. We use advanced encryption and secure payment gateways to ensure your data is protected

Will my personal information be shared?
Your information is kept private and is never shared with third parties without your consent. Please review our Privacy Policy for more details