Refund policy

 

Returns

We want to make sure that our customers love their purchase. You are welcome to return goods if you have changed your mind or ordered the wrong size with the exception of Jewellery*! You have 30 days from the date of purchase to do this. 

All approved returns are issued with a store credit for the value of the goods, valid for 12 months from the original purchase date. We do not refund. 

*JEWELLERY - FOR REASONS OF SAFETY & PRODUCT INTEGRITY, WE DO NOT EXCHANGE OR ACCEPT RETURN OF JEWELLERY. 

If you are unsure, please just email us at hello@thecabinandranchstore.com.au

and we will be happy to help you out.

To be eligible for a return, you must be able to provide proof/date of purchase and the product is to be unused/unworn and in the same condition that you received it. It must also be in the original packaging with all manufacturers tags and labels attached. We can not exchange/return products no longer available to us for change of mind.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Jewellery & health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thecabinandranchstore.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thecabinandranchstore.com.au and send your item to: PO BOX 8043, SEYMOUR SOUTH, VIC, 3660.

 

Shipping
To return your product, you should mail your product to: PO BOX 8043, Seymour South, Victoria AU 3660

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.